POLICIES

For vacuum cleaners and cleaning products only

Delivery Lead Times

Order cut-off is at 7:00 AM on business days. Orders made after 7:00 AM will be processed the next business day. **For example, if you order an item at 12:00 PM on Saturday, your order will be processed on Monday—assuming Monday is not a holiday.

  The standard delivery schedule is as follows:

  • Metro Manila: 1 to 3 business days
  • Luzon: 1 to 5 business days
  • Visayas: 3 to 7 business days
  • Mindanao: 3 to 7 business days
  • Island: 5 to 6 business days

**Palawan deliveries may take an additional 15 days

  Please note that the delivery lead times only count working days—not including Sundays and holidays.

 

Serviceable Areas

You can see the full list of serviceable areas here. Orders that meet both factors below are considered as bulky orders and will have an additional 2 business days to get delivered from the original timeline above.

  • One side is more than 50 cm
  • Weight is more than 50 kg

Email us at customersupport@focusglobalinc.com if you have further questions!

 

Shipping Fee

All additional shipping charges for any reason of any kind are the responsibility of the buyer. Please note that the fees required for Vehicles 4WD / Closed Van Trucks to enter the client’s premises are not covered in the shipping fee and will not be shouldered by Focus Global Inc.

 

Carriers Used and Delivery

The majority of shipments are shipped by a third-party courier. Once your order is for delivery, you will be notified by the courier. We do not offer express shipping, and we do not ship outside of the Philippines.

Our third-party courier will attempt delivery up to three (3) times only. If all delivery attempts are unsuccessful, the parcel will be returned to our warehouse.

To ensure fast and flexible service, orders may be dispatched using two-wheel transport (motorcycles) depending on the item size and delivery route. All motorcycle couriers are secure and use weatherproof packaging to ensure your item arrives in perfect condition.

  • Delivery Safety Guarantee: Delivering via motorcycle does not compromise item integrity or safety.
  • Return Policy: The mode of transportation used for delivery is not a valid reason for product returns, exchanges, or order cancellations if the item arrives undamaged and in normal working condition.

 

Problems and Exceptions

If an item is returned to Focus Global Inc. by the courier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions.
› Please verify the address to ensure that you have provided the correct address prior to placing your order.

 

  • Damaged or Defective Items: If your item arrives with physical damage or operational issues, our standard Return & Exchange Policy and Return & Refund Policy applies.

    › Please inspect your item upon delivery and report any defects to Miele Philippines via email at customersupport@focusglobalinc.com and provide the order number for resolution.

  Attaching a clear and uninterrupted unboxing video to your report will help our team verify the issue instantly. Requests must be sent at least within 24 hours upon delivery.  

  • Stolen Items: If the shipment is stolen, please report the incident to Miele Philippines via email at customersupport@focusglobalinc.com and provide the order number for resolution.

 

Multiple Item Orders

We will ship multiple item orders with only one (1) order ID and tracking number.

 

For built-in appliances, please talk to your FGI sales designer.

 

This Shipping Policy was last updated on September 24, 2026.